Please read these terms carefully before placing an order online or over the phone.
Ordering from Spice Trial means you accept the following terms and conditions. These terms apply when you access this website, browse the menu, or place an order online or over the phone.
Ordering with us constitutes your acceptance of these terms and conditions, which take effect when you first access this website or contact us to place an order. If you do not accept these terms, you must not place an order online or over the phone.
Once your order has been placed, food preparation may begin straight away. To request a cancellation and refund, please call within 5 minutes of placing the order. Cancellation requests should be made by phone rather than email.
We cannot guarantee that our food is free from nuts, nut derivatives, gluten, dairy, seafood, or other ingredients that may cause allergies or allergic reactions. Food is prepared in a kitchen where many ingredients are handled. Please contact us before ordering if you have any allergies or dietary requirements.
We aim to deliver orders within the estimated delivery time shown during checkout or confirmed over the phone. During busy periods, bad weather, traffic delays, or circumstances outside our control, delivery may take longer.
Minimum order values and delivery charges may apply depending on your location and order type. Any applicable delivery charge or minimum order requirement will be shown during checkout or confirmed when ordering by phone.
You agree to provide a valid postcode, full delivery address and contact telephone number with your order. Incorrect or incomplete details may prevent delivery within the estimated timescale. Payment should not be withheld due to incorrect address or contact details provided by the customer.
We reserve the right to cancel an order if we are unable to contact you by phone or email after the order has been placed. For large orders, payment or a deposit may be requested before confirming the order. The total price will be confirmed before completion.
Delivery is available within our stated delivery areas. If your address is outside the normal delivery area, we may be unable to deliver or delivery may take longer than usual. Please call before placing your order if you are unsure.
Food photographs on this website are for illustration purposes only and may not represent exactly how dishes will be delivered. Presentation, garnish, packaging and portion appearance may vary.
Dish descriptions are provided to help customers understand the item being ordered. Ingredients, recipes and preparation methods may vary. If certain ingredients are unavailable, suitable alternatives may be used. Please contact us before ordering if you are unsure about any dish, ingredient or packaging.
Portion sizes and packaging may vary depending on the dish and availability of containers. Some dishes may settle during delivery. We aim to provide fair and consistent portions for all orders.
Collection orders should be collected at the time confirmed during checkout or over the phone. Please bring your order confirmation or provide your name and contact number when collecting your food.
When you place an order, you are entering into a contract with the restaurant for the preparation, collection or delivery of your order.
We will not be liable for claims or losses, including direct, indirect, special, economic or consequential loss or damage, arising from use of this website, delays outside our control, or information provided by email or other communication methods.
We will endeavour to handle all complaints and requests as soon as possible. Please contact us using the contact details provided on this website if you have any concerns about your order, delivery, ingredients or service.
We do not warrant that this website will be available at all times, free from errors, viruses or bugs, or compatible with all computer systems, devices and browsers.
This website may use session cookies to track your progress through checkout and hold your shopping cart contents. By using this website, you consent to necessary cookies being placed on your device for order processing and website functionality.
Contact us if you have questions about your order, delivery, allergies, menu items or ingredients.